Quality Policy
Quality Policy Overview
Top management of Crown Fit Pakistan (Pvt.) Ltd has established, implemented, and maintained a quality policy that includes a commitment to continual improvement of the quality management system. The policy is appropriate to the purpose and context of the organization, supports its strategic direction, provides a framework for setting quality objectives, and includes a commitment to satisfy applicable requirements.
Quality Policy Statement
At Crown Fit Pakistan (Pvt.) Ltd, we are committed to serve high quality standard products by assuring their performance and value with our quality standards. We see quality and product reliability as one of our strengths when meeting our customer’s expectations and ensuring their complete satisfaction. Our goal is to enhance our competitiveness by anticipating and understanding the expectations of our customers. We test products from development to regular supplies in our well-equipped lab to ensure quality and safety measures. We are focused on customer feedback throughout the country by our CRM department and adding value to products through continuous improvement plans. We recognize that change may occur as a result of customer needs, ongoing regulatory compliance, and to support efficient deliveries. Our countrywide fastest warranty backup attracts the greatest number of customers’ trust in our products. We build customer confidence by replacing imported products with high-quality in-house products. We continuously improve quality by conducting perpetual assessments of products. We cater to customer quality expectations nationwide and meet the needs of our export customers. Our employees are one of our most important stakeholders, and ensuring their welfare, safety, and job satisfaction is an integral part of our culture. Together, our goal is to provide high-grade products by promoting a culture of quality, reliability, and developing technical skills through training. Management is committed to continually improving and supporting product standards as well as compliance with quality management systems aligned with company objectives and targets.
Communication of the Quality Policy
This quality policy is maintained as documented information, communicated, understood, and applied within the organization, and made available to relevant interested parties as appropriate.
Organizational Roles, Responsibilities, and Authorities
Top management of Crown Fit Pakistan (Pvt.) Ltd ensures that responsibilities and authorities for relevant roles are assigned, communicated, and understood within the organization. Responsibilities include ensuring that the quality management system conforms to ISO 9001 standards, ensuring processes deliver intended outputs, reporting on system performance and opportunities for improvement, promoting customer focus throughout the organization, and maintaining the integrity of the quality management system when changes are planned and implemented.